Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (“Customer,” “you”) and DEC ehf., an Icelandic limited company (registration number 471119-1720) with its registered office at Kríuási 35, 221 Hafnarfjörður, Iceland(“Stokk,” “we,” “us”). By accessing or using the Stokk website, web application, APIs, loyalty wallet passes, or any related service (together, the “Service”), you agree to these Terms.

1. The Service

Stokk provides AI-assisted forecasting, replenishment, purchasing and loyalty tooling for retailers. We may add, change or remove features over time. Features that are clearly labelled “beta” or “preview” are provided as-is and may change or be withdrawn without notice.

2. Accounts

To use the Service you need an account. You must provide accurate information, keep your credentials secure, and you are responsible for everything that happens under your account and under any user accounts you create within your tenant. Notify us promptly at legal@stokkflow.com if you suspect unauthorised use.

3. Customer Data and data protection

You retain all rights to the data you import or upload (“Customer Data”). You grant us a limited, non-exclusive licence to host, process and transmit Customer Data solely to provide and secure the Service for you and to meet our obligations under these Terms.

We process personal data in Customer Data in accordance with our Privacy Policy. To the extent we process personal data on your behalf as a processor under applicable data protection law (including GDPR), our Data Processing Addendum applies and forms part of these Terms. The current list of sub-processors is published at /subprocessors.

4. Acceptable use

You agree not to:

• Use the Service in violation of any law or third-party right.
• Reverse engineer, copy, resell or sublicense the Service except as expressly permitted.
• Upload malware, attempt to gain unauthorised access, probe for vulnerabilities outside a sanctioned programme, or interfere with the Service’s operation.
• Use the Service to send unsolicited messages, infringe intellectual property, or process special-category personal data without a lawful basis.

5. Subscriptions and fees

Pricing, billing cycles and payment terms are set out in the order form or pricing page agreed with you. Fees are exclusive of VAT and other applicable taxes. Free trials run against your own data; if you do not enter into a paid subscription, the trial ends automatically and your account may be suspended or deleted.

6. Intellectual property

The Service, including all software, design and documentation, is owned by DEC ehf. or its licensors and is protected by intellectual property laws. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. We may produce and use de-identified, aggregated statistics derived from use of the Service that cannot reasonably be used to identify you, your tenant or any individual; we may use those statistics to operate, support and improve the Service.

7. Third-party services

The Service connects to third-party systems you choose, such as your ERP, payment providers, and the Apple Wallet and Google Wallet platforms for loyalty passes. Your use of those services is governed by their own terms. We are not responsible for the availability or behaviour of third-party systems.

8. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Service or other users. After termination we will delete or return your Customer Data without undue delay and in any case within 90 days of your written request, subject to legal retention requirements.

9. Warranties, disclaimers and AI outputs

We provide the Service with reasonable skill and care. To the maximum extent permitted by law, the Service is otherwise provided “as is” without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

AI outputs. The Service produces forecasts, replenishment suggestions, supplier briefs and other outputs using AI models, including third-party large language models. These outputs may be incomplete, inaccurate, biased or out of date. They are decision support, not a substitute for professional judgement. You are solely responsible for reviewing and validating any AI output before relying on it, and for any orders or other actions you submit to your ERP or to your suppliers.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data. Each party’s total liability arising out of or relating to these Terms is capped at the greater of (a) the fees you paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) €1,000. Nothing in these Terms limits liability that cannot be limited by law, or your obligation to pay fees due.

11. Indemnities

By you. You will defend and indemnify us against third-party claims arising from Customer Data or from your use of the Service in breach of these Terms or applicable law.

By us.We will defend you against any third-party claim that your authorised use of the Service infringes that third party’s intellectual property rights, and will pay damages finally awarded against you on that claim, provided you (i) notify us promptly, (ii) let us control the defence and settlement, and (iii) reasonably cooperate. We have no obligation for claims arising from Customer Data, from your modifications, or from use of the Service in combination with anything not provided by us where the claim would not have arisen but for that combination.

12. Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own (and no less than reasonable care), and will use it only to perform under these Terms.

13. Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, war, civil unrest, strikes, internet or telecommunications failures, epidemic, or governmental action, provided the affected party uses reasonable efforts to resume performance.

14. Notices

Legal notices to DEC ehf. must be sent by email to legal@stokkflow.com with a copy by post to the registered office above. We will send legal notices to you at the email address on your account.

15. Assignment

Neither party may assign these Terms without the other’s prior written consent, except that either party may assign these Terms in connection with a merger, acquisition, reorganisation or sale of substantially all of its assets, on written notice to the other.

16. Changes to the Terms

We may update these Terms from time to time. If a change is material, we will give reasonable notice (for example, by email or in-app). Continued use of the Service after the change takes effect constitutes acceptance.

17. Governing law and venue

These Terms are governed by the laws of Iceland, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the District Court of Reykjavík, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

18. Miscellaneous

These Terms (together with the Privacy Policy, the DPA where applicable, and any order form) constitute the entire agreement between the parties on this subject and supersede any prior agreement on the same subject. If a court finds any provision unenforceable, the rest remains in effect. Failure to enforce a right is not a waiver of it. Nothing in these Terms creates a partnership, agency or employment relationship.

19. Contact

DEC ehf.
Kríuási 35, 221 Hafnarfjörður, Iceland
Legal: legal@stokkflow.com
General: support@stokkflow.com

Changelog

• v1 — 2026-05-09: initial publication.