Help center

What Stokk does, how the day-to-day flow works, and where to start.

What each section in the sidebar is for.

Why the picking screen and the purchasing screen can show different numbers for the same item, and which one to trust for what.

Get the Stokk app for iPhone or Android, or add Stokk to your home screen.

Invite your team and decide who sees what.

Decide which modules each role can open.

Wire up DK Plus as your ERP source so Stokk can sync.

Pull live product images and online-store metadata into Stokk.

Connect your own SMS gateway (Síminn or Twilio) and text customers when an online order is ready for pickup or has shipped.

Why ERP and Stokk numbers might disagree, and what to check.

Setting up your warehouses and stores so Stokk knows where stock sits.

Where supplier records live and what's on each supplier's detail page.

Give a supplier a nightly, pullable XML snapshot of their products' stock at your store.

Define per-tenant attributes (brand, pet type, material, …) that tag your SKUs for filtering and breakdown reports.

Let the AI propose a brand, a primary category, a range and a season for products that are missing one. You review before anything is saved.

What each part of the Dashboard tells you and where to act.

What the green/yellow/red dots mean and what to do when one goes red.

Browsing inventory with virtualised tables and column filters.

Everything Stokk knows about a single SKU.

What goes into Stokk's demand forecast and what affects it.

Why Stokk stores yesterday's forecast and what you can do with it.

How a store manager works through their daily order.

Spot recently-added products, check shelf and warehouse stock, and open the Shopify page.

Order straight from a supplier to your store, bypassing the warehouse.

How draft orders persist and what triggers a regeneration.

Order weekly but only walk part of the range each week, without running out.

Move stock between stores when one is overstocked and another is running thin.

Watchlist matrix of must-not-run-out SKUs across every store and the warehouse.

Every supplier's status in one place, with the order Stokk prepared for each.

Read the order Stokk prepared, change it, order less when cash is tight, and submit it.

How Stokk AI checks every line of a supplier order before you approve it.

Change a supplier order in one sentence, or ask why a line is what it is.

Give each supplier a buyer, or split a supplier's range between buyers, and see only your own suppliers.

Creating, approving, and sending POs to suppliers.

Upload the supplier's confirmation or invoice to a purchase order and see every line that differs from what you ordered.

Turn a supplier invoice into the CSV that DK imports as a goods receipt (vörumóttaka).

Keep each item's markup when costs rise, add your own rules where you want them, accept the prices you want and send them to your ERP, now or at a set time.

Find the items still at cost price since they were created, let new scents and colours take their range's price, and price the rest at one markup.

Load a supplier's new prices before the goods arrive. STOKK reads the file, checks pack sizes against how you sell each item, and finds the items the numbers missed.

Split a seasonal range or a new line from the warehouse across the stores that will sell it, then send one transfer per store.

Change the season's end, how much goes out, the shelf minimum, and any single store's number.

Export a finished purchase order as a file in the supplier's own format, ready to upload to their portal.

The supplier reliability score: what it is, where you set it, and what reads it.

Save the columns, filters, and sort you use most on Inventory and return to them with one click.

Sales, cost, profit, and margin for any period, compared with last year, broken down by supplier, store, customer, product, or attribute.

Save a Sales report's period, metric, and filters under a name and reopen it with one click.

Stock value by supplier, with sales velocity and stock-turn context.

Find items that aren't moving and the capital they're tying up.

Settle the items a store keeps zeroing on its weekly sheet, and find closed items worth reopening.

Put a smiley tablet at the store exit and read the results per store, day and hour.

How to capture freeform supplier knowledge so Claude can use it.

Tenant-wide values: base currency, ERP connection, and global toggles.

How Stokk ranks items by importance, and what that changes.

Stop write-offs, samples and stock corrections from being read as customer demand.

A big-screen status board for the warehouse showing outbound store transfers, sales orders, and online orders.

Scan or search an item to see its price, barcode, stock, shelf location, and how fast it sells at every location.

Scan an item and assign its shelf location in a warehouse, written straight back to your ERP.

Pick confirmed store transfers in the warehouse and send the picked result to your ERP.

Scan one of each item on a handheld and send it out to the stores, split by what each store sells.

Build and pick customer sales orders in the warehouse, then invoice them in your ERP.

Connect Dropp and ship sales orders to home delivery or a pickup point, with a printed label and tracking.

Connect Pósturinn (Iceland Post) and ship sales orders to home delivery or a Póstbox, with a printed label and tracking.

Walk a section, scan each item, and confirm it or enter what's really there. Corrections go to DK straight away.

What a stock count is, full counts vs cycle counts, and how to run one in Stokk: scan barcodes, merge sheets, review variances, post to your ERP.

When a picker can't find an item the system still shows in stock, it's pulled from sellable stock at once and listed here to confirm, count, or restore.

A rolling stocktake: each week has a bucket of bins to count by Sunday, shown as a visual coverage grid per location.

Scan or search items, set how many of each, and print shelf labels.

See which retail prices changed and re-print shelf labels, store by store.

Handle Shopify orders at a store (pick, then hand over for pickup or ship) without a Shopify POS license per store.

Pick Shopify orders that ship from the warehouse, create the carrier shipment, print the label, and fulfil Shopify with tracking, without opening Shopify.

Print an A4 pick sheet with every online-order label, so you can match each label to its items when you pick many orders at once.

Link Shopify's shipping email to a tracking page with your logo and the carrier's latest status, instead of straight to the carrier.

Ring up fast sales: scan anywhere, discounts, cash/card/credit/split, returns, park a sale, and post the invoice to your ERP.

Digital gift cards your customers keep in Apple Wallet or Google Wallet, with a balance that updates after every payment.

Create a gift card after the customer has paid: choose the amount and design, then text it, email it, print it or show it on screen.

Scan the customer's gift card, take the amount off the balance or add to it, and undo a mistake.

The gift card dashboard, one card's history and the tools for lost cards, mistakes and expiry, plus designs and settings.

One-time offers customers keep in their phone wallet: set one up, hand it out, and how staff use it at the till.

Stamp cards in the phone wallet: set one up, give customers their card, stamp it at the till and hand over the reward.

Ask customers for an email or phone when they get a coupon or punch card, send reminders, and see how an offer is doing.

A member card in the phone wallet: set it up, let customers sign up, approve sign-ups, and scan it at the till.

What happens when an existing customer signs up, when your ERP is down, and when a customer record changes.

Give members a customer category and discount in your ERP and a tag in your online store when you approve them, and take it back when a card is cancelled.

Give someone who buys on the same membership, like a partner who picks up, their own card in their own name.

Have new members read and sign an agreement on a private link before they get their membership card.

Map pins that let the phone bring a gift card, coupon, punch card or membership card up near your shops.

Put a short note on the lock screen of everyone who keeps your gift card, coupon, punch card or membership card in a phone wallet.

One task list for everyone: today first, then what's coming, plus one-off jobs pushed to stores or a person, with photo proof.

Turn fact sheets, SOPs, and your own product data into swipeable card decks for floor staff: AI-drafted, edited and approved by you.

Give a deck a short film and numbered steps, and show them right on the screen they are about with a Hvernig? link.

Staff sign in with a phone number and a PIN, on their own phone via a QR scan or at a shared store till, swipe assigned decks, search the brand index, and look up items. Completion is tracked per person for compliance.

Training as its own app on staff phones and the store iPad, signing out and switching user, and how a staff member's account is deleted.

Group promotions into campaigns and measure the sales lift they drive, against a baseline you choose.

Push members who said yes to marketing straight into your Klaviyo or Mailchimp list as subscribed profiles, with consent stored as proof.

Apply percent-off discounts to one or many products at once and have them pushed to DK and Shopify automatically.

Upload a spreadsheet or paste a list of items to discount. Stokk finds your products and you check every row before anything is applied.

Put a QR code on shelf signage so customers can read about a product and ask questions, without waiting for staff.

The customer list, profiles, spend history, orders, and membership cards.

Teach Stokk how your business thinks about its customers, the judgment behind at-risk flags.

A public form customers fill in to ask a store for something standard; the store gets a task, the ERP a zero-value invoice, the customer a ready message.

Common questions about Stokk's behaviour.