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Overview
Online Orders (under Warehouse) is where you ship Shopify orders that go out from the warehouse. Pick the order on the floor, create the carrier shipment, print the label, and the Shopify order is marked fulfilled with tracking; you never open Shopify. (Orders for in-store pickup stay in Store Ops.)
If some web orders are handled outside this queue, for example wholesale customers who choose a "wholesale" delivery option at checkout and get a sales order instead, tell Stokk which shipping methods those are. In Integrations, under Shopify, tick the methods in Fulfilled outside the online-orders queue. Orders placed with a ticked method never show in Online Orders, so the warehouse is not asked to pick them twice. The change takes effect at the next sync and works both ways: untick a method and its open orders come back. Nothing is deleted.
If your wholesale customers order through Shopify B2B (as a company), tick All B2B orders in the same place. That also catches a wholesale customer who chooses store pickup or a regular carrier, which a shipping-method name can't tell apart from a retail order.
To stop those orders lingering as unfulfilled in Shopify, also tick Fulfil in Shopify when the sales order is completed. Put the Shopify order number (for example #2337) in the sales order's reference; when that sales order is completed, the next sync marks the Shopify order fulfilled. No tracking is added and Shopify does not email the customer, the invoice or delivery note is their notice.
The search box at the top filters the current tab by customer name or order number (with or without the #), so you can find an order in either To ship or Shipped. Shipped lists the last 30 days; every open order is always listed, however old.
Only one person picks an order at a time: an order someone has open shows their name in the list, and opening it asks before you take it over. See One picker per order.
Read the yellow Customer note box at the top of an order before you pick it: it holds the customer's own wishes, like gift wrapping or a gift receipt. Orders with a note show the start of it in the list. See Customer notes.
To park an order that can't go out yet, open it and tap Put on hold. See Putting an order on hold.
The list refreshes itself: it checks Shopify for new orders about once a minute while it is on screen, and again as soon as you return to the app, with the time of the last check shown next to the Sync button. To check right now, pull down on the list or tap Sync. Open an order in the To ship list. Each line shows the variant size the customer ordered (for example 400 g vs 1 kg) and its 📍 bin location so anyone can find it, plus a 📦 in stock figure: the last-known on-hand for that item at the location you are picking from, so you know up front whether you have 3 or 30 (it is a rough guide, not a live count, and turns red when it is below the ordered quantity). Pick the items; for anything out of stock tap Not avail. (or just pick fewer than ordered).
Then Ship & fulfil: Stokk ships to the exact carrier and pickup point the customer chose at checkout; you only set the number of parcels. The label prints (or downloads), and the Shopify order is fulfilled with the tracking number, so the customer gets Shopify's shipping email with a tracking link: to the carrier, or to your own tracking page if you switch it on. With order texts on, they also get a text with a tracking link. The order moves to Shipped.
If your location prints pick sheets, an A4 sheet prints with the label so you can match it to the order's items.
For Pósturinn this covers home delivery, a Póstbox, pickup at a post office, and Landpóstur. Post office and Landpóstur parcels go to the customer's own address, and Pósturinn routes them by postcode.
If you can't fill everything, ship what you have: items flagged Not avail. (or picked short, e.g. 3 of 4) are left off the shipment. Shopify records a partial fulfilment for what shipped; the rest stays unfulfilled for you to refund or cancel in Shopify. If nothing is available, there's no shipment; handle the whole order in Shopify.
Tapping Not avail. asks what to do:
Anything removed shows up under stock discrepancies for a manager to settle. Refunds stay in Shopify. Pickup orders get the same choices; see when an item isn't there.
The order shows the shipment's status with Label (reprint / download), Track, and ↻ to refresh status. If the Shopify fulfilment didn't go through, a Push to Shopify button retries it. Need a different point or carrier? Use Ship manually instead.
If you fulfil an order straight in Shopify instead of here, the next Sync notices it and moves it to Shipped on its own, even if you only shipped part of it. Orders still show in To ship only while Shopify has them fully unfulfilled.