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In-store pickup lets store staff handle online orders that customers collect in store: pick the items, tell the customer it's ready, and hand it over, all from Stokk, so you don't need a Shopify POS license at every store.
Two one-time steps by an admin: connect Shopify under Admin → Integrations (the token needs order & fulfillment permissions), and link each store to its Shopify location under Admin → Locations so orders route to the right store's queue.
The queue keeps itself current: while it is on screen it checks Shopify for new orders about once a minute, and it checks immediately whenever you come back to the app (so a tablet that went to sleep at the counter is up to date the moment you wake it). The time of the last check sits next to the Sync button. To check right now, pull down on the queue, or tap Sync. The queue shows one store at a time, your own store by default; if you cover more than one, switch with the store picker. Filter by status (New / Ready for pickup / Completed). Each order is a single row showing the customer, order total, payment status, and how many lines are picked.
Tap an order to open it. For each line, tap Pick one to add a unit, or Pick all to grab the whole quantity at once, handy when a customer buys several of the same item. Undo backs a unit off. A line turns green once you've picked everything on it, so you can see at a glance what's left. Each line also shows a 📦 in stock figure, the last-known on-hand for that item at your store, so you know before you go looking whether it is likely there (a rough guide, not a live count). Once every line is green, tap Mark ready for pickup: this moves the order to Shopify's “Ready for pickup” state and sends the customer the notification. When they collect it, tap Customer picked up to fulfill the order in Shopify.
Opening an order claims it so teammates can see it's being handled; stepping away releases it. Open in Shopify jumps to the order if you need the full details. The order also shows the customer's email, phone, and address, handy if something's out of stock and you need to reach them about a replacement or refund.
Instead of writing on the bag, tap Print pickup label on the order. Pick how many labels you need, one per bag or box, and print. Each 9×15 cm label carries the order number in large type, the customer's name, their phone and email, the bin location if the order has one, the item count, and a barcode of the order number that Handover can scan.
The first time, choose your label printer in the dialog; Stokk remembers it for you and uses the same one for packing labels elsewhere in the app. No printer connected? Tap Download PDF and print it yourself. Printing needs PrintNode set up under Admin → Integrations.
Busy stores can track where each bagged order is waiting. An admin turns on Pickup bins for a store under Admin → Locations. Once on, the pick screen gains a Bin location field: scan or type the shelf/bin when you set the order aside.
At collection, open Handover from the pickup queue and scan the order number, either from the customer's “Ready for pickup” notification or from the barcode on the bag's pickup label. Stokk shows the order, its bin location, and the items, so you can grab the right bag and tap Complete pickup.