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Overview
Online Orders (under Store Operations) lets store staff handle online orders from Stokk: pick the items, then either tell the customer it's ready and hand it over, or ship it from the store. You don't need a Shopify POS license at every store. For a store linked to Shopify, the switch at the top of the queue opens on All, every order with a Pickup or Shipping tag, so nothing gets missed. Tap Pickup or Shipping to work on one kind only, for example to do all the parcels at the label printer in one go.
Two one-time steps by an admin: connect Shopify under Admin → Integrations (the token needs order & fulfillment permissions), and link each store to its Shopify location under Admin → Locations so orders route to the right store's queue.
The queue keeps itself current: while it is on screen it checks Shopify for new orders about once a minute, and it checks immediately whenever you come back to the app (so a tablet that went to sleep at the counter is up to date the moment you wake it). The time of the last check sits next to the Sync button. To check right now, pull down on the queue, or tap Sync. The queue shows one store at a time, your own store by default; if you cover more than one, switch with the store picker. Filter by status (New / Ready for pickup / Completed). Each order is a single row showing the customer, order total, payment status, and how many lines are picked.
Tap an order to open it. For each line, tap Pick one to add a unit, or Pick all to grab the whole quantity at once, handy when a customer buys several of the same item. Undo backs a unit off. A line turns green once you've picked everything on it, so you can see at a glance what's left. Each line also shows a 📦 in stock figure, the last-known on-hand for that item at your store, so you know before you go looking whether it is likely there (a rough guide, not a live count). Once every line is green (or flagged, see When an item isn't there), tap Mark ready for pickup: this moves the order to Shopify's “Ready for pickup” state and sends the customer the notification. If your company has order texts on, the customer also gets a text message, and the order shows whether it went out. When they collect it, tap Customer picked up to fulfill the order in Shopify.
Tap Not avail. on the line. You get the same choices as for a shipped order:
You can mark the order ready once every line is picked or flagged. A line picked short (2 of 3) also goes out with what's there. At handover, Shopify is fulfilled for the items in the bag only; the rest stays open there for you to refund or cancel in Shopify. Let the customer know before they come in. Anything removed from stock shows up under stock discrepancies.
Opening an order claims it so teammates can see it's being handled; stepping away releases it. Open in Shopify jumps to the order if you need the full details. The order also shows the customer's email, phone, and address, handy if something's out of stock and you need to reach them about a replacement or refund.
If the customer left a note with the order, for example asking for gift wrapping or a gift receipt, it shows in a yellow Customer note box at the top of the order, above the items, so you read it before you start picking. In the queue, an order with a note shows the start of it under the customer's name. Extra details the shop collects at checkout, like a gift registry number, appear in the same box.
Options the customer chose on an item that aren't separate variants in Shopify, like a colour (for example Litur: Eik), show under the item's name, so you pick the right one.
When you open an order, it's yours while it's on your screen. Everyone else sees your name picking on it in the queue. If someone opens it anyway, they get a prompt saying you are picking it and when you were last active, with Back to orders or Take over.
Take over only when the other person has stopped, for example they went on a break with the order open. After a takeover, they see who took it, their picks so far are kept, and they can't keep picking unless they take it back. An order left open on a screen that was closed frees itself after 15 minutes. The same applies to orders shipped from the warehouse.
Some orders shouldn't be picked yet: a pre-order that hasn't arrived, or an order with a problem you're sorting out with the customer. Open the order, tap Put on hold, add a short reason (for example “pre-order, arrives 10 Oct”) and confirm. The order leaves the list of orders to pick and waits under the On hold tab, showing the reason, who held it and when. Shopify is not changed: the order is still open there.
A held order works like any other. Open it, pick it, and mark it ready or ship it as usual; it moves on to Ready for pickup or Shipped. To put it back in the list to pick without finishing it, tap Take off hold. If the order is fulfilled, refunded or cancelled in Shopify while on hold, it closes here too.
Instead of writing on the bag, tap Print pickup label on the order. Pick how many labels you need, one per bag or box, and print. Each 9×15 cm label carries the order number in large type, the customer's name, their phone and email, the bin location if the order has one, the item count, and a barcode of the order number that Handover can scan.
The first time, choose your label printer in the dialog; Stokk remembers it for you and uses the same one for packing labels elsewhere in the app. No printer connected? Tap Download PDF and print it yourself. Printing needs PrintNode set up under Admin → Integrations.
You can print the label first, before you walk the floor, or let Stokk print it at the end. To print at the end, tick Print a label automatically when I mark an order ready in the same dialog. The button then reads Mark ready & print label, and one label prints to your label printer as the order goes on the shelf. The choice is yours alone and stays until you untick it, so a store without a label printer is not affected. If the label doesn't print, the order is still marked ready; print it from Print pickup label.
Picking many orders at once? A location can also print an A4 pick sheet with each label, so you can match labels to items. A store can also print the pick sheet instead of the label. The order then shows Print pick sheet where the label button was, and Handover scans the barcode on the sheet the same way.
When a customer arrives, tap Hand over a pickup at the top of Online orders. You'll see everything ready on the shelf at your store. Scan the barcode on the bag's pickup label (or tap the camera button to scan with the phone), or type the customer's name or order number to find it. Tapping an order in the list works too.
Items flagged not available while picking are struck through, a replaced item shows what went in the bag instead, and a line picked short shows what's in the bag (for example ×2 of 3), so you can tell the customer.
Check the name with the customer, hand over the bag, and tap Complete pickup, or simply scan the same label again to confirm. A green Handed over card confirms it, a handheld like the TC22 buzzes, and the screen is ready for the next customer.
If the order isn't paid yet, a yellow box shows the amount to collect, and the button reads Payment collected, complete pickup. Record the payment in Shopify as you normally would. If a scan isn't an order ready here, a red card says why: not picked yet, on hold, for another store, a shipping order, or already handed over.
Busy stores can also track where each bagged order is waiting. An admin turns on Pickup bins for a store under Admin → Locations. Once on, the pick screen gains a Bin location field: scan or type the shelf/bin when you set the order aside, and Handover shows the bin in large type. Handover works without bins too.